Please visit the link you will receive in your shipping confirmation email and track your package using the tracking number. This number is automatically sent to your email once your order has been processed. You can also find your tracking number in your order history after logging into your account.

If you have chosen delivery to a BoxNow locker (available only in Greece & Cyprus), your parcel number and PIN for the locker will be sent via SMS

If you have chosen delivery to a BoxNow locker (available only in Greece & Cyprus), your parcel number and PIN for the locker will be sent via SMS once your order has been invoiced and dispatched.

Once your order is completed, an Order Confirmation is automatically sent to the email address you provided during registration. If you have received this email, it means your order was successfully placed. If not, please contact us. Before reaching out, kindly check your spam or junk mail folder.

Orders are processed very quickly and once they have been invoiced, no changes can be made. However, before invoicing takes place, you can modify the shipping address of your order by contacting us directly at +30 2106022242 or at orders@freshline.gr.

Orders are processed very quickly and once they have been invoiced, no changes can be made. However, before invoicing takes place, you can modify the products in your order by contacting us directly at 2106022242 or at orders@freshline.gr.

Orders are processed very quickly and once they have been invoiced, no changes can be made. However, before invoicing takes place, you have the right to cancel your order by contacting us directly at 2106022242 or at orders@freshline.gr.

Currently, it is not possible to pick up your online order from a store.

Unfortunately, we do not have the option to ship your order to multiple addresses. However, if you wish to do so, the best thing to do is to split your order into as many orders as there are destinations you would like it to be shipped to.

The price of the products and shipping costs are displayed in Euros and include the legal VAT.

Fresh Line's formulas are distinguished by exceptionally high levels of natural ingredients content and are based on plant extracts, precious essential oils, organic vegetable oils and natural butters, antioxidants, vitamins, amino acids and clinically proven active ingredients. Equally important is what they do not contain: Fresh Line's products do not contain parabens, synthetic foaming agents, silicones, mineral oils, phthalates, GMOs, animal-derived or animal-tested ingredients, collagen, imidazolidinyl urea, isothiazolinones, triethanolamine, carbomer, butylene glycol or isopropyl alcohol.

In this way, every Fresh Line product combines efficacy, safety, and respect for nature.

Fresh Line is a Greek company that fully complies with all European Union regulations regarding cosmetics.

Animal testing has been banned in the EU since 2004 for cosmetic products and since 2009 for their individual ingredients. Since March 2009, the placing on the EU market of cosmetics containing ingredients that have been tested on animals has also been banned.

Beyond the law, Fresh Line is ethically committed to not using raw materials that have been tested on animals. For each ingredient we use, we hold cruelty-free certificates, which accompany each product's documentation.

All our products are cruelty free, with respect for nature and animals.

Fresh Line places great importance on quality at every stage — from the selection of raw materials to the delivery of the final product.

The company has been certified according to the international standard ISO 9001 for the quality management system, demonstrating its commitment to offering products that fully meet the needs and expectations of its customers.

At the same time, the ISO 22716 (Good Manufacturing Practices - GMP) certification from TÜV AUSTRIA confirms that Fresh Line strictly adheres to high production and control standards, ensuring high quality, safety, and consistency in every product.

For Fresh Line, quality means reliability, consistency and respect – towards customers, partners and nature. Each product is carefully tested to ensure it is always delivered flawlessly and offers a truly enjoyable and safe care experience.

During pregnancy, hormonal levels change and the skin may experience different reactions to certain ingredients.

For your own safety, we recommend that you always consult your doctor before using any cosmetic product during pregnancy or breastfeeding.

All Fresh Line products undergo patch tests to minimize the possibility of allergy or irritation. Serious allergic reactions to cosmetics are rare, however, it is possible for a person to experience a mild sensitivity to an ingredient. If you know you have an allergy to specific ingredients, read the ingredient list carefully before use.

If irritation occurs, discontinue use immediately, rinse the area with water and allow the skin to calm down. If symptoms persist, consult a dermatologist before reusing any cosmetic product.

The majority of Fresh Line products are suitable for vegans, as they do not contain any animal-derived ingredients. You can find the relevant indication on each product page, where it is clearly stated whether the product is Vegan.